Return & Refund Policy - Med Lab Scholar

Thank you for shopping at MedLabScholar!

All orders may be approved for a refund on a case-by-case basis.

If there is an issue with your order we will be happy to work with you to come to a solution!

For physical items (ex. shirts, sweaters, etc.):

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted within 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend. Unfortunately, we cannot guarantee changes to your order after it has been submitted so please ensure that your sizing and product selection are correct.

To be eligible for a return your item must be unused and in the same condition as you received it. Your item must have the original tags and the receipt or proof of purchase. Once we receive your item, we will inspect it then notify you directly about the status of your refund. If the return is approved, we will initiate a refund through your original method of payment. The transaction time will depend on card issuer’s policies.

For online items (i.e. online courses):

In order to resolve cases, we must be contacted within a reasonable amount of time from the product purchase date. For any issue regarding an order, we must be contacted within 2 days of the purchase date, we may not be able to help resolve the issue. If the refund is approved, we will initiate the refund through your original method of payment. The transaction time will depend on card issuer’s policies.

For online items (i.e. online services):

For a full refund, we must be contacted at least 1 day before your scheduled appointment. Any appointments cancelled less than 24 hours before the scheduled time will not receive a refund. If the refund is approved, we will initiate it through your original method of payment. The transaction time will depend on card issuer’s policies.